 In charge of managing 2 office building named HMT (412 Nguyen Thi Minh Khai st) and HMS (24 Phan Dang Luu st)
 Working closely with project department to draft the rules and regulations for upcoming project The Vertex at 3A Ton Duc Thang st
 Interaction with Legal department to draft the Sales contract and Leasing contract for The Vertex
 Working and finding the luxuries management Tender for The Vertex
 Work closely with Savills to calculate the management fee for The Vertex project.
 Prepare and control yearly budget for 2 building HMT and HMS
 Work closely with local authorities and quickly update information about the pandemic for well preparing operation during Covid crisis

 Ensure that the projects are managed and conducted in a proper and business-like manner. Hire, train all necessary staff and ensure the properties are satisfactorily maintained and cleaned.
 Interact and effectively communicate with all Department Heads, colleagues, and other business associates.
 Implement policies and procedures under the guidance of Savills Vietnam Management – Property Management Department.
 Ensures all service requests/ needs from tenants, employees and management are attended and responded in a timely manner.
 Conduct weekly operations meeting and take immediate actions where necessary.
 Prepare and submit yearly Profit and loss budget the Developers (owners)
Conduct weekly/ monthly inspection of the projects to ensure that they compliance with the relevant fire and safety laws.
 Represent the owner in all matters and dealing with the authority or any other person whomsoever in any way touching and concerning the general management.
 Deal with suppliers and ensure that services/ products are performed in a professional and timely manner.
 Implement and up-dates new procedure when needed.
 Ensure that at all times all electrical and plumbing or other equipment in the properties (including all lifts, air-conditioning, fire alarm and sprinkler systems) are functioning effectively.
 Take necessary steps to prevent obstruction of any of the common parts of each building and the loading and unloading bay (if any) or of the access/ drive way or parking spaces.
 Record and attend to all tenants’ complaints, promptly and efficiently.
 Prepare and submit a monthly financial statements and a written report of each quarter which will include: a cash flow summary, profit and loss summary, leasing report.

• In charge of running the daily operations of Aeon mall Tan Phu
• Supervise, train and monitor all staff about administration, accountant, facilities and security team; and other vendors
• to develop, implement and monitor standard operating procedures for all staff and contractors
• To develop, implement and monitor budgets and financial planning.
• Work closely and build a good relationship with tenants.
• To carry out project management, income generation or cost reduction initiatives.
• Control the overall management of all aspects of the property
• Support Aeon Delight with my specialized skills, experience and teamwork.

 Translate English to Vietnam all the regulations, rules and customer’s correspondents
 Troubleshoot daily operational problems for residences and contractors
 Give the guidance and support to Front desk and customer service team to assist dealing with customers
 Training customer service team to deal with problems and deal with difficulties customers
 Ensure that all the feedback/comments from customers are solved with satisfaction from customers.
 Ensure all the room are clean and service as manner
 Ensure all the contractors perform well as manner
 Ensure all the staff follow the work flow and interact with staff to help and teach them how to solve problems with customers
 Interact and communicate with colleague and department head to update information
 Interact with customers to get comments from them and help to review the service performance at building
 Dealing with contractors about the performance service at building.
 Conduct daily operation meeting and take immediate action
 Manage the customer service, technical and security team to maintain the service at building
 Recording, update all information about customers in/out.
 Supervision of maintenance of property facilities/equipments such as swimming pool, generator, air-con, elevator, fire equipment, etc.