Customer Service Intern

役割のミッション

• To make sure players and venue partners have a smooth experience on ONTO, from onboarding to everyday use. In this role you will be the friendly, reliable point of contact who solves problems quickly and turns user feedback into improvements, helping more people enjoy booking venues and joining sports activities through ONTO.

仕事内容

• Support players and venue partners throughout onboarding, booking and everyday use of the ONTO platform.
• Respond to user inquiries, help resolve common account or booking issues, and escalate technical cases to the relevant team.
• Guide venue partners through basic platform workflows such as venue information, listings and booking updates.
• Document support requests, follow up on open cases, and keep communication clear and timely.
• Collect and categorize feedback from players and partners to identify recurring problems and service improvement opportunities.
• Collaborate with the Product, Operations and Business Development teams to improve onboarding and the customer experience.
• Support the creation of FAQs, support guides, and basic customer satisfaction or service reports.

応募要件

必要スキル

福利厚生

• Hands-on experience supporting a live sports-tech platform and its user community
• Exposure to customer onboarding, issue resolution, feedback management and service improvement
• Opportunities to collaborate with the Product, Operations and Business Development teams
• Practical learning through direct communication with users and venue partners
• A young, collaborative startup team working on real customer experience challenges
• Opportunities to strengthen communication, problem-solving and customer management skills